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Receptionist Part time

Department: Administration
Location: Euclid, OH

To be considered for this position, please follow this link and complete our Employee Assessment!


Position Summary:                                                                 

Under the supervision of the Administrator; maintain safety and security of the front lobby doors, assuring they are properly supervised at all times.  Project to all visitors a feeling of welcome whenever they are entering or exiting the facility. May be required to maintain the daily nursing schedule to assure the facility meets proper staffing levels. May be required to maintain Resident transportation schedule, assuring timely transport for all resident appointments. The Receptionist is responsible for the timely management of all incoming calls, effectively communicating to all callers and dispatching calls appropriately to the correct department. This individual is the first impression for visitors entering the facility and is able to convey facilities beliefs.

Essential Functions:

Safety and Security:

  • Assures lobby door locks are functioning properly;
  • Opens doors for all visitors coming and going, assuring the residents safety at all times.
  • Assure all visitors provide you with the reason they are in the facility and are properly signed in prior to leaving the reception area;
  • Assure no resident is allowed out of facility without first checking with Nurses station to assure resident is signed out properly and allowed to leave under the supervision of the escort;
  • Assure lobby is free from spills and hazards, clean areas throughout the day or assure housekeeping addressed any areas that cannot be quickly cleaned;
  • Monitor the residents in the lobby and alert nursing to any resident in needs of assistance.

Phones:

  • Answer all incoming phone calls in a prompt and courteous manner;
  • Screen calls as necessary to reduce messages left for questions that could have been addressed, assure staff do not receive personal calls and telemarketers are dealt with in a professional but firm manner;
  • Assure all physician and hospital calls are handled quickly to assure they are given priority attention, if unable to reach nurse assure call is given to DON or Administrator.

Position Requirements:

  • Absolute and complete professionalism and confidentiality continually maintained.
  • Flexibility and adaptability.
  • Must possess exceptional organizational and communication skills.
  • Must demonstrate the ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and other facility staff.
  • A special interest in working with long term residents and the elderly is preferred.
  • Must have the ability to read, write, and speak English.
  • Working knowledge of office machines, such as copiers, scanners, faxes, phone systems, etc.
  • General computer literacy and good knowledge of Microsoft Outlook, Excel, Word, and Google
  • Must have excellent attention to detail.
  • Must attend and participate in continuing education programs and all mandatory in-services;
  • Must be in good general health and demonstrate emotional stability.
  • Must be able to bend, stoop, push, pull, and lift at least 15 pounds.
  • Must be able to deal with frequent interruptions while maintaining a positive and productive attitude.

Education: High School Diploma. 

Experience: Prior work as Receptionist is preferred. 

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