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Clinical Liaison

Department: Administration
Location: Louisville, KY

To be considered for this position, please follow this link and complete our Employee Assessment!


Position Summary:                                                                 

The Clinical Liaison is responsible for building sales relationships by daily interactions with physicians and discharge planners at hospitals to ensure referral/admissions. Maintains sales territory in order to meet census goals. Must be comfortable with sales techniques such as cold calling and contact planning. Monitor marketing activity through CRM software.

Essential Functions: 

  • Facilitate complete assessment of patients being referred to facility to determine patientís clinical needs and appropriateness of admission.
  • Ability to review and present admission analysis, referral analysis, needs of referral contacts, and how to meet these needs.
  • Select most effective strategy (fate-to-face, group presentation, direct mail, tours, CEUís, etc.) for each contact. Exchange ideas, information and messages readily and effectively, both in oral and written form, as required by the job.
  • Work with facility clinical department to coordinate new admissions as well as re-admissions.
  • Observe confidential nature of patient and/or organizational business.
  • Identify potential problem issues or customer satisfaction issues; intervenes appropriately and reports to the Vice President of Business Development. Develops action plan to track progress, conclusion, and follow up.
  • Attend local events at which company representatives may exhibit or attend to achieve the maximum return on investment.
  • Builds and maintains positive internal and external

Position Requirements:

  • Absolute and complete professionalism and confidentiality continually maintained.
  • Flexibility and adaptability.
  • Must possess exceptional organizational and communication skills.
  • Must demonstrate the ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and other facility staff members.
  • A special interest in working with long-term residents and the elderly is preferred.
  • Working knowledge of office machines, such as copiers, scanners, faxes, phone systems, etc.
  • General computer literacy and good knowledge of Microsoft Outlook, Excel, Word, and Google
  • Must have excellent attention to detail.
  • Must attend and participate in continuing education programs and all mandatory in-services.
  • Must be in good general health and demonstrate emotional stability.

Education: High School Diploma or equivalent. Bachelorís Degree from an approved school of Social Work is preferred.  

Experience: Must have a minimum of one (1) year supervised social work experience in a health care setting working directly with individuals. 

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